Your terms and conditions of sales

Version 10 May 28th 2018


These general conditions of sale govern the contractual relationship with our company. The fact to place an order or accepting an offer of our commercial society constitutes acceptance without reservation of general conditions of sale.

The general conditions of sale may be changed at any time without notice by our society and are applicable to any order after the date of publication thereof.

Order, quantity and availability

Unless otherwise stated, we only accept orders within the limits of available stocks. Quantities and availability of products are listed in the product details. In the case of payment by check or bank transfer, availability is the one the day of receipt of payment of the order.


You can order products from our store by choosing products that you put in your basket by clicking the "basket" or "add to cart". At any time, you can view and edit your cart by clicking the "Shopping Cart" that allows you to access its summary.
To validate your cart and place an order, you must identify yourself using your username and your password. If you do not have an account with us, you have to create one using the correct form.
After entering the exact elements of your identity and your shipping address, clicking "next ", delivery charges are calculated for your order, if any, you have more carriers available, you can always go back to correct the data entered using the "back" button. We can offer at this stage, add packaged gifts, expenses available at this stage will be charged extra. To place your order permanently, you have to accept the terms and conditions by ticking the appropriate box and then clicking "Next", your order becomes final.
you have to select a payment method to enter the information requested during the checkout process. Once completed the payment process, you are redirected to our store. You will receive an email of confirmation of your order specifying the details of the order and a delivery date.
If, despite all the care we provide to our inventory management, product came to be unavailable in the amounts or dates indicated, we will notify you by email will be proposing to modify your order, to split it or cancel it. In any case, you retain your right to retraction.

We reserve the right not to honor an order for cause as defined by the applicable regulations.


Prices are in euros (including VAT). Applicable taxes and particularly tax value-added tax (VAT), are those in force in France at the time of your order. Delivery charges are billed, they are automatically calculated during the ordering process and are listed in the order summary before confirming it. A processing fee of control and where appropriate, gift wrapping can also be charged.

When the order is for a customer based outside the European Union or overseas territories, the price is expressed duty and it is the customer to proceed with efforts to comply with the legislation applicable in the country, the department, the delivery territory and especially in the payment of taxes, duties, etc.. who are to bear the full client.


If you make a purchase on behalf of a European company outside France and have a number of intra-community VAT, please contact us if you want to make a tax-free transaction, you should then put you in accordance with the legislation in your country.


VAT for European companies

French company based in Toulouse, we are subject to VAT in France. If you are buying on behalf of a European company (excluding France) and you want to be charged duty, you must contact us before placing your order and send us: corporate identity, European VAT number, billing address and delivery address, we will create your account and we will send you the buying process; otherwize you agree to be invoiceed VATincluded and waive recovery of the amount of VAT.


Payment Terms

The payment order can be made online at the time of order by credit card or payment, Paypal account, it can also be made by check or bank transfer.

Payments by credit card or payment by Paypal account, are performed through the secured payment platform Merc@net of BNP Paribas or PayPal secured plateform.

For payment by check, the check on behalf of the customer from a bank domiciled in France should be made payable to "Snootlab", denominated in euros and payable in France, when sending your payment, enclose a printout of the summary of the order specifying the number of command. All have to be mailed to Snootlab, 4 avenue Maignan 31200 Toulouse. The order processing
will be made on the day of receipt of payment. If your payment has not been received withn 15 days, the order will be cancelled.


For payment by bank transfer, payment have to be for the benefit of the account with references you will receive by email when your place an order or if you ask us by email.

Customer name and order number have to be specified in text or commentary of the transfer. The order processing will be performed on the day of receipt of payment.


The products ordered are the property of our company until full payment of the invoice by the customer.

Shipping and Transportation

Our deliveries are made in 2-10 days. When you order a delivery deadline will be communicated.

We take great care packaging orders. We use sturdy packaging and neutral to limit the risk of damage and theft during shipping. Without prejudice to the right withdrawal of receipt of goods, it is your responsibility to check the package and to monitor the content and where appropriate, to issue immediately with the carrier with the delivery and we know. Claims are valid only by registered letter to the carrier within 72 hours starting on the receipt. Otherwise, we will not share, repay or re-ship the products damaged or missing.

The customer shall be responsible of the risk of transport, an optional insurance can be purchased by selecting a method of transport offering insurance (insured Colissimo example).

Right of withdrawal

The individual client has in accordance with Article L 121-20 of the French Consumer Code, a law withdrawal of 7 days from the date of receipt of the package, without having to provide justification or pay a penalty. Return costs are the responsibility of the customer. In accordance with the legislation, CDs, DVDs, computer software whose packaging is opened, newspapers, magazines, books and guides as well as goods manufactured or customized to the client does not allow enjoy the right of withdrawal. The costs associated with the command like gift wrapping, for example, are not reimbursed. All products must be returned complete in its original packaging and in default, in a package guaranteeing the integrity of the returned product. We demand the same conditions of shipmentthat when our shipment (same type and level of transport insurance).
To cancel an order, the customer must first contact our company to obtain a label back and advice to re-shipment. We do not accept returns against default. For any return or cancellation, a credit is issued in the name of the client. The client may on request, opt for a refund. The refund shall be made promptly and no later than after 20 days after receipt of your return package.

After-sales service and warranty

When a product sold by our company has a specific warranty offered by the manufacturer, you must go directly to it for everything concerning the warranty. The products sold by our company are guaranteed for 1 year with the exception of batteries guaranteed for 6 months the date of purchase.

The warranty does not cover damage due to accidents, malicious damage, misuse, changes in the characteristics of the technical, physical, software or operating the product. Any claim for warranty of products sold by our company should be directed to our company by mail or email, including customer references, contact information, dates and references your order. Our services will contact you to arrange the return to our workshop and in particular you provide a return label required. Packages sent without return label are systematically rejected by our society and we can not be held responsible for their degradation or loss.

We take great care to the products we sell and guarantee compliance with descriptions provided on our site and guarantee that the consequences of defects of the product.

Our society can not be held responsible for the total or partial loss of data in magnetic media which are returned to us, our society can not be held responsible for the consequences of this loss. It is your responsibility to take appropriate safeguards.


Under the legislation, the bill shows the amount of the eco-contribution payable by the customer final. See "About" for more information about our commitment to sustainable development.

Applicable law and language preference

All contractual relationships with our company and the terms and conditions outlined in the french version of this document are governed by French law. The language of official correspondence is French.

Corporate ID

Snootlab sas
10 boulevard d'Arcole

31000 Toulouse - France


Siren: 519 484 927 RCS Toulouse
VAT: FR25 519 484 927


Shipping fees are calculated based on price, weight and packaging of the order. View also the page "Delivery & Returns" for details. For France and Europe, we prefer shipping Colissimo (

For all other destinations, we prefer shipping UPS (


Collected data

In our forms, the mandatory data is indicated by a star, the others are optional. We limit as much as possible the number of mandatory data.


By logging into your account you have access to modify and rectify the following data:


Civility (optional)


First name



Date of birth (optional)

Address (required if order)

History of your orders, product returns, credits, coupons and product alerts.


Our computer system collects other information to ensure navigation tracking: the products consulted, baskets made and ip address of connection, payment acknowledgment on the payment servers (credit card and Paypal). This information is essential to ensure the service of our online store.


In case of request to delete an account, we are still required to keep the data related to billing (legal obligation for companies over the legal term at the date of invoice - today 10 years).


We do not store the data of your bank cards because we never have them: it is Merc @ net of BNP Paribas which is in charge of carrying out the payment operations, we are informed only of the success of the operation of payment by a transaction token



Licence Creative Commons
Ce(tte) œuvre est mise à disposition selon les termes de la Licence Creative Commons Attribution - Partage dans les Mêmes Conditions 3.0 non transposé.